Frequently asked questions

How to place the order?


1. Choose the store. 2. Add any product to the cart. 3. Enter Your delivery address. You will see the delivery charge, the estimated delivery time, and the final cart total




How do I track my order?


When you place the order, after payment you will be redirected to the page with real processing time and detailed process of your delivery.




How do I know when my Driver on the way?


As soon as the driver picks up your order, you will receive an automatic text message on your phone with the live tracking link. You can contact with your driver via text message, or call. You will see on the map live driver location and estimated time of arrival.




I don't have a mobile phone, how do I know when my driver arrives?


When you place an order, our system will show you the estimated driver arrival time. Please note that sometimes traffic jams or road repairs may slightly delay delivery times. We recommend using the link to track your order.




Can I order a gift for someone?


Yes, of course you can order a gift for example for a birthday or to celebrate certain moments in your life. Order for your boyfriend, girlfriend, relatives, colleagues, etc. In order to place an online order, enter your name, surname for the correct payment process, including your phone number. In the comment of the order, please indicate to whom the order should be delivered including the recipient's phone number. Important! You receive a receipt upon delivery. If this is a gift and you do not want us to deliver your Gift with a receipt, please indicate that in the order comments. We can email you your receipt in this case. Please note that the recipient must be 19 years of age or older and provide proof of identity upon request if requires.




Where can I enter my coupon code?


You can enter the coupon code in the shopping cart before paying for the order. At the very bottom of the payment cart. Enter your code and click "Apply." Your order grand total will be recalculated.




Can I place my order by phone?


Yes of course! You can call us at 416-844-8181, we will be happy to help you with your order!




Why do I need to provide my ID on delivery?


We are required by law to verify that you are 19 years old or older and we may also request your ID due to various factors. We can also ask you to present the card in which you made the payment to confirm your name on the card and ID. Such measures are used to prevent unauthorized transactions with payment cards.




Can you leave my order in a safe place?


Unfortunately no. We cannot legally leave your order unattended. We cannot deliver your order even to your security guard in the condominium or leave it at the front of your door. You must personally receive your order.




Can I order for a specific date and time?


Yes of course! You can schedule delivery for a specific day and time. You can schedule your delivery up to 8 weeks in advance from the date you placed your order. Select the day and available delivery time in the section "Order now" or "Order for later".




How can I pay for my order?


- You can pay Online via Visa, Master Cards, American Express, Discover or PayPal - You can pay on Delivery via Visa, Master Cards, American Express, Discover - You can pay on Delivery by Cash - You can pay via E-Transfer (For E-transfer payment, please send exatly grand total amount to: pay@zoomz.ca and as soon us you send it, click button "Place order". After you place your order, you will see live status updates with order process.)




Why isn't my product that I usually buy Not on the menu?


We are sorry if this happened. We update product availability every day. At the moment, some products may not be available or limited due to the corona virus. It also depends on your location and the nearest store. If you have not found your product, write to us via chat or email info@zoomz.ca we may be able to deliver you the requested product.




How can I leave a review?


Yes of course!! After delivery, follow the same link that you received in the order tracking message or after delivery you will receive a final message about successful delivery and asking you to rate our service. We'd love to hear from you!




Some items in my order are wrong, what should I do?


We are sorry about this. We always try to deliver your order as quickly and correctly as possible. Very rarely, but unfortunately, similar situations happen for various reasons. Please contact us via chat, send us an email at info@zoomz.ca, or call us 416-844-8181 specifying your order number and which items were not delivered to you or delivered incorrectly. We will replace your order and deliver as soon as possible with priority.




What is your Delivery Coverage area?


At the moment we provide service only in the following areas in Ontario; Mississauga, Torornto, Etobicoke, North York, Scarborogh, Woodbridge, Brampton, Oakville, Burlington, Milton. Please, add any product in your shopping cart, enter your shipping address. If your address is out of coverage, the system will inform you about it. If you are located not far from the border of the delivery zone, please contact us, we may be able to deliver your order the next day.




Why does the system show a store far from my address?


At the moment, our system is configured for the Main selected stores with a smooth distribution of orders to other stores. We will redirect your order to the nearest store to which you are located. As soon as the driver picks up your order, you will receive a text message with live tracking link and details about your order and an approximate arrival at your place. However, if the product you have selected is unavailable at the store closest to your location, we may have to proceed to different locations to ensure we complete your order without cancelation.





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